why taridium ?

the solution

Why a Taridium solution?

• We deliver choice, flexibility and cost efficiency.
  Taridium's professional open-standard VoIP solutions are designed to address the current and future needs of your company while reducing your ownership and telecommunications expenses. Our products don't lock you into one vendor or type of hardware. Our post-installation service and maintenance support is second to none. On-site service is available, but our remote software upgrades save you time and money. As your needs evolve, you'll have the flexibility to choose the products and features from any vendor, at any time and at an optimal price, organically growing your VoIP platform.
• We deliver professional service.
  When you buy an enterprise-grade open source VoIP solution from Taridium, you don't have to worry about professional support. Our VoIP solution experts are happy to work with you through all stages of infrastructure development and use, from selecting the right products and features to providing ongoing professional service.

Can you describe some of the scenarios that your clients have been through?

Many new clients come to Taridium after a less-than-satisfactory VoIP experience with other vendors. Sometimes customers try to do it on their own, but quickly realize that many widely available open-source VoIP configurations are not easy to properly install and maintain. Taridium configurations are rock-solid because it's what we do - we have hundreds of successful implementations. Taridium addresses the common post-installation problems you'll have with other vendors by offering a comprehensive and simple maintenance program with 24/7 monitoring and notification. We provide U.S.- based support staff on our around-the-clock maintenance phone line. You will always get directly to the person who can help you best.

Can you provide references?

Taridium prides itself in knowing that each client is a reference account. We will happily provide you with as many references as needed. Try these three: TT Electronics (www.ttelectronics.com), Pharm Olam International (www.pharm-olam.com) and T4G Limited (www.t4g.com). For more customers, see our website: www.taridium.com.

What type of clients do you have?

Taridium's customer base is comprised of technology partners, resellers, consultants, and small to large businesses, including law firms, multinational pharmaceutical manufacturers, real estate management companies, general contractors and consulting firms.

Do you lock us into your hardware?

No, but we will make recommendations depending on your requirements and budget. The phones, gateways and even server hardware you use are ultimately your choice.

Can I make configuration changes without calling maintenance or paying for hourly support?

Taridium provides you with the flexibility to do all adds, moves and changes at no additional cost. We also provide customers' end users with an easy-to-use web panel for managing voicemail, forwarding, conferencing, Outlook integration, find-me-follow-me and many other features to make your administrator's life significantly easier.

How will configuration changes affect operations?

With Taridium's real-time engine, 95 percent of configuration changes, adds and moves can be performed during normal operations without affecting voice traffic. All clients are fully apprised beforehand.

How open are your solutions?

• You have complete flexibility with your solution. You can build applications and make any changes your business needs require.
• You should no longer be afraid that your vendor will leave you out in the cold. Since the system is open, it can be managed by any qualified open-source VoIP engineer.
• You'll have complete access to the database.

How do Taridium solutions interface with traditional telephony?

Taridium solutions support both digital and analog connectivity - from analog lines to T1/E1/J1 PRI's and connectivity to legacy PBX systems. Taridium extends your current technology by allowing you to add extra features when you need them.

Do you need to send anyone to our location?

A key advantage of VoIP is that it can be configured and installed remotely. This remote installation method is quick, cost-effective and usually does not require sending someone to your premises. While Taridium performs 98 percent of its installations remotely, we also offer on-site service worldwide, if you should need it.

What happens if my server crashes or if I misconfigure something? Will I lose my original configuration?

Bi-weekly automated back-ups keep all configuration changes safely stored on Taridium servers.

How does Taridium deal with disaster recovery?

In addition to regular bi-weekly back-ups, Taridium offers high-availability solutions and geographical failover.

What about the financial stability of Taridium?

Taridium is 100 percent privately held. It is a profitable company with no debt.